Digital Transformation Agency

Service Operations Testing

Important dates

Opportunity ID
Deadline for asking questions
Thursday 7 December 2017 at 6PM (in Canberra)
Closing date for applications
Monday 11 December 2017 at 6PM (in Canberra)
Monday 4 December 2017


Write a summary of your brief

The Digital Transformation Agency (DTA) is seeking quotes from the Digital Marketplace Panel for a technical policy writer to develop the initial version of Service Operations Testing requirements, which forms part of the Trusted Digital Identity Framework.

What is the latest start date?
How long is the contract?

Up to 2 Mar 2018

Where can the work take place?
Australian Capital Territory
Who will the specialist work for?
Digital Transformation Agency
How much can you spend per day?

About the work

Who will the specialist work with?

The successful respondent will work with a multidisciplinary team of subject matter expert policy developers.

What will the specialist do?

The Digital Transformation Agency (DTA) is seeking a technical policy writer to support the development of the Trusted Digital Identity Framework (Trust Framework). The successful respondent will be responsible to develop the initial version (v0.01) of the Trust Framework: Service Operations Testing. The document will need to outline how to run an effective service operations testing program and include minimum testing criteria for service continuity.

The DTA will manage and iterate subsequent versions (v0.02 through v1.0) of the documents using its agile approaches to policy development and stakeholder engagement.

Any additional relevant information?

The DTA, in collaboration with other government agencies and key private sector bodies, is leading the development of a national federated identity ‘eco-system’ (the ‘identity federation’). The Trust Framework underpins implementation and operation of the identity federation.

The Trust Framework contains the tools, rules and accreditation criteria to govern the identity federation. It provides the required structure and controls to deliver confidence to participants that all Accredited Providers in the identity federation have met their accreditation obligations and as such may be considered trustworthy. These obligations cover protective security, privacy, accessibility, usability, risk management, fraud control, technical integration and service operations.

Work setup

Where will the work take place?

Preference to work from Canberra but this is not mandatory and remote will be considered.

What are the working arrangements?

Preference to work from Canberra but this is not mandatory and remote will be considered.

Is security clearance required?

Current Commonwealth Government baseline security clearance an advantage, otherwise the ability to obtain one.

Additional information

Additional terms and conditions


Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate sellers’ technical competence.

Essential skills and experience
  • Extensive experience working with service operations testing and resilience
  • Strong documentation development skills
  • Strong organisational and communication skills
Nice-to-have skills and experience
Knowledge of the DTA’s digital identity program

How sellers will be evaluated

How many specialists will you evaluate?
Cultural fit
  • Sound judgement and decision making abilities
  • Ability to develop and sustain productive working relationships
  • Ability to collaborate, share ideas and challenge others in a respectful manner
Area of expertise
Business support and operations
How will you verify the specialist is right for the role?
Work history
How will you evaluate the specialists?

Technical competence

Cultural fit


Seller questions

Seller questions
Seller question Buyer answer
1. We have an excellent Technical Policy Writer with strong IT experience, but no "working with service operations testing". Would you consider such a person? Yes, we would.

Interested in this opportunity?

Before you can apply for this opportunity, you need to:

  1. Register to join the Marketplace.
  2. Submit a case study and pricing for Support and Operations and check your documents are up-to-date.
  3. Request an assessment of your case study for Support and Operations.