Digital Transformation Agency

User Researcher - Canberra

Important dates

Opportunity ID
Deadline for asking questions
Wednesday 30 August 2017 at 5PM (in Canberra)
Closing date for applications
Sunday 3 September 2017 at 5PM (in Canberra)
Monday 28 August 2017


Write a summary of your brief

The Digital Transformation Agency (DTA) is seeking [quotes/expressions of interest] from the Digital Marketplace Panel a User Researcher to be involved in a Alpha piece.

What is the latest start date?
How long is the contract?

Up to 22 December 2017 with the possibility of a 3 month extension

Where can the work take place?
Australian Capital Territory
Who will the specialist work for?
Digital Transformation Agency
How much can you spend per day?

About the work

Who will the specialist work with?

You will be working with an existing multidisciplinary team.

What will the specialist do?

The user researcher will work in a multidisciplinary team to ensure the identification and prioritisation of the work that benefits users. They will be responsible for building an understanding of the service’s users and their behaviour, and providing insights to the team about how users interact with the service. They take the lead on running sessions with real users, and communicating findings back to the whole team, creating actionable insights to guide design. The user researcher will have extensive experience working in Agile and, ideally, experience with the Commonwealth Digital Service Standard.

Any additional relevant information?


Work setup

Where will the work take place?

Canberra, ACT

What are the working arrangements?

Working onsite full time, 5 days per week. Possible travel for contextual user research.

Is security clearance required?

Minimum of baseline clearance or higher

Additional information

Additional terms and conditions


Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate sellers’ technical competence.

Essential skills and experience
  • Demonstrate a minimum of 5 years experience in User Research
  • Create design hypotheses to improve the service and work with team members to run design experiments
  • Identify user needs and ensure that your team understands them and keeps user needs at front of mind when making product and prioritisation decisions.
  • Have previous experience in agile and work at pace as part of an agile multi-disciplined team
Nice-to-have skills and experience
Knowledge of the methodology used by the DTA, familiarity with the research and design community within DTA and the APS.

How sellers will be evaluated

How many specialists will you evaluate?
Cultural fit
  • Ability to work in co-located teams
  • Promote a positive creative culture and help to build a strong user research reputation for DTA
Area of expertise
User research and design
How will you verify the specialist is right for the role?
Work history
How will you evaluate the specialists?

Technical competence

Cultural fit


Seller questions

No questions have been asked or answered yet.

Interested in this opportunity?

Before you can apply for this opportunity, you need to:

  1. Register to join the Marketplace.
  2. Submit a case study and pricing for User research and Design and check your documents are up-to-date.
  3. Request an assessment of your case study for User research and Design.