Digital Transformation Agency

WCAG 2.0 AA accessibility conformance for myGov

Important dates

Opportunity ID
Deadline for asking questions
Thursday 8 June 2017 at 5PM (in Canberra)
Closing date for applications
Monday 12 June 2017 at 5PM (in Canberra)
Monday 5 June 2017


Write a summary of your brief

Technical accessibility review and report against WCAG 2.0 level AA, including recommended solutions and priorities for any failed criteria

What is the latest start date?
How long is the contract?

Where can the work take place?
Who will the specialist work for?
Digital Transformation Agency
Budget range

$4,000 - $8,000

About the work

Why is the work being done?

myGov has recently been redesigned to be more usable and accessible and we want to ensure we have addressed the requirement to meet WCAG 2.0 at level AA.

Undertaking the audit is now possible because the changes have been released.

Work needs to preferably be completed by end of financial year.

What's the key problem you need to solve?

Recent work on myGov has addressed a number of accessibility issues, with considerable effort committed to ensuring that the new version is highly accessible to people with disability. We want to be sure we have addressed all issues according to current best practice.

Note: that linking a member service was not in scope of this update and should not be assessed as part of this work; this will form part of ongoing improvements to myGov.

Describe the users and their needs

As a user with a disability (sensory, physical or cognitive) I need to create a myGov account to access some online government services.

As a user with a disability (sensory, physical or cognitive) I need to update my myGov details.

What work has already been done?

<td class="summary-item-field summary-item-free-text"><span>Accessibility has been considered during interaction design, content preparation, development, and during testing - updated 20/05/2017</span></td>

Who will the work be done with?

myGov product team based primarily at Department of Human Services in Canberra.

Any additional relevant information?

Linking a government service is out-of-scope for this review.

Linked government services are out of scope for this review.

What phase is the work in?

Work setup

Where will the work take place?

Can be undertaken remotely

What are the working arrangements?

teleconf briefing

remote work acceptable

teleconf debrief

Is security clearance required?

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate sellers’ technical competence.

Essential skills and experience
  • have extensive experience assessing services against WCAG 2.0
  • have deep understanding of best practice application of WCAG 2.0 criteria
  • be able to prioritise potential WCAG 2.0 repairs required
Nice-to-have skills and experience
provide evidence of working with people with disability in recommending WCAG-based solutions

How sellers will be evaluated

How many shortlisted sellers will you evaluate?
Proposal criteria
  • Approach and methodology
  • Technical solution
  • Estimated timeframes for the work
  • Value for money
Cultural fit criteria
ability to work with the myGov team to develop practical solutions
Payment approach
Fixed price
Assessment methods
  • Written proposal
  • Case study
  • Work history
Evaluation weighting

Technical competence

Cultural fit


Seller questions

No questions have been asked or answered yet.

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