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APVMA

APVMA - Provision of Managed Services and Cloud-based ICT Infrastructure

Important dates

Opportunity ID
1594
Deadline for asking questions
Friday 17 August 2018 at 6PM (in Canberra)
Closing date for applications
Wednesday 22 August 2018 at 6PM (in Canberra)
Published
Wednesday 15 August 2018

Overview

Write a summary of your brief

The Provision of Managed Services and Cloud-based ICT Infrastructure Refresh”.

What is the latest start date?
1/10/2018
How long is the contract?

1. The Initial Term of any Contract will be 3 years.

2. The APVMA may extend the Initial Term for additional period/s, the sum of which will not exceed 2 years.

Where can the work take place?
  • Australian Capital Territory
  • New South Wales
Who will the specialist work for?
APVMA
Budget range

1. The budget for this procurement is over $400,000.00 exclusive of GST.

About the work

Why is the work being done?

1. The APVMA intends to implement a cloud-based ICT infrastructure solution that will operate with an integrated suite of Microsoft’s Office 365 products. The functionality this provides will be essential to the implementation of the new business operating model which includes:

a. Provision of modern cloud based desktop, communication and collaboration tools (through O365 and unified communications) to support:

i. Staff and Service Providers in the Armidale and Canberra Offices; and

ii. External stakeholders and clients across Australia and overseas;

b. The flexibility for APVMA staff to access the network and all desktop and business applications both onsite and remotely, through the use of wireless connectivity, including:

i. Hosting and participating in audio and video conferencing;

ii. Communication that utilises:

a) Email;

b) Instant messaging;

c) Voice and video calls;

d) User availability and online status; and

e) Online document sharing.

2. The APVMA will engage a suitably qualified and experienced Service Provider to undertake a refresh of its existing hardware through the Implementation of a cloud-based solution on behalf of the APVMA.

3. The refresh will include a unified telecommunications network that supports:

a. Staff working at the Armidale and Canberra Offices; and

b. Staff working remotely.

4. The refreshed ICT environment will be:

a. Scalable;

b. Flexible;

c. Responsive;

d. Standardised;

e. Reliable;

f. Available; and

g. Secure.

5. The refreshed ICT environment will have minimal physical ICT infrastructure at the Armidale and Canberra Offices or in off-site Data Centres.

6. It is intended that the ongoing management of the refreshed ICT infrastructure will also be undertaken by the Service Provider.

7. It is expected that the Service Provider will be supported by a small number of APVMA personnel located in Armidale who will be responsible for local system access management.

8. Where possible, it is also expected that the Service Provider will engage with Small to Medium Enterprises (SMEs) within the Armidale area.

What's the key problem you need to solve?

1. The APVMA operates in a continually evolving data-intensive environment with continuing demands on its ICT infrastructure and core business systems.

2. The APVMA will be relocating its main office to Armidale, NSW in mid-2019, with some of its regulatory functions continuing to be performed from a satellite office in Canberra, ACT. This will require the APVMA to deliver an ICT solution at two locations.

3. In order to meet this requirement, the APVMA requires infrastructure that is:

a. Highly functional;

b. Secure;

c. Adaptable; and

d. Resilient.

4. The infrastructure must also:

a. Provide a high degree of integration;

b. Deliver enhanced performance;

c. Make maximum use of cloud-based technology and

d. Meet the Commonwealth Government’s ICT Security framework.

5. The refreshed ICT environment must provide an ongoing solution for:

a. Infrastructure Services, through a fully managed cloud based service that includes (as a minimum):

i. Infrastructure as a Service (IaaS);

ii. Platform as a Service (PaaS);

iii. Software as a Service (SaaS);

iv. Security as a Service (SECaaS); and

v. Backup as a Service (BaaS).

b. Unified Communications and Collaboration services, that include:

i. The procurement of unified communications and collaboration services including telecommunications solution; and

ii. The implementation of that solution across the APVMA;

iii. The use of an end-to-end VOIP communications system that connects end user devices to the network;

iv. A “voicemail” functionality; and

v. Office365 communications solutions (eg, “Skype for Business”); and

c. ICT Service Management and Support that includes:

i. Service desk assistance for technical support and maintenance;

ii. A fully managed ITIL aligned ITSM solution encompassing:

a) Incident;

b) Request;

c) Problem; and

d) Change

iii. System monitoring to maintain performance to agreed service levels;

iv. Operational Service Support;

v. Strategic Service Delivery;

vi. Asset management; and

vii. Support and refresh of end user devices.

6. Please note that additional information will be provided to Parties that indicate an intent to respond to this ATM.

Describe the users and their needs

1. The APVMA is an Australian government statutory authority established in 1993 to centralize the registration of all agricultural and veterinary chemical products into the Australian marketplace.

2. The authority's principal responsibilities are described in the Agricultural and Veterinary Chemicals (Administration) Act 1992 and the Agricultural and Veterinary Chemicals Code Act 1994.

3. The APVMA’s mission is to protect the health and safety of Australia – its people, animals and the environment – and support Australian agriculture by taking a scientific and risk-based approach to regulating agricultural and veterinary chemicals.

4. In order to deliver its regulatory and other functions, APVMA staff will require access to an ICT environment that is secure, reliable, robust and efficient at both the Armidale Main Office and a Canberra Satellite Office.

What work has already been done?

1. The APVMA has initiated an Enabling Technology Program which will deliver outcomes to the following key areas:

a. Infrastructure Services;

b. Unified Communications and Collaboration; and

c. IT Service Management and Support.

2. This program also covers the digitisation of paper file records and redevelopment of core business applications.

Who will the work be done with?

1. It is proposed to engage with a single Service Provider to deliver the full scope of the Services.

Any additional relevant information?

1. The Service Provider will be required to deliver the Services in accordance with the following Commonwealth Government frameworks:

a. The Procurement Framework (including the “Commonwealth Procurement Rules 2018);

b. The Protective Security Policy Framework; and

c. The Information Security Management framework.

2. The Service Provider will also be responsible for:

a. The sourcing of any required 3rd party licencing arrangements; and

b. The securing of any Intellectual Property Rights (including any existing third party Intellectual Property Rights) the Service Provider requires to provide the Services to the APVMA.

What phase is the work in?
Other

Work setup

Where will the work take place?

1. Preparatory work will be undertaken from the APVMA Office at 18 Wormald St, Symonston, ACT.

2. There may also be a need to provide some ICT-related fitout support (eg, cabling, installation of some hardware components, etc) at the new Armidale Office.

What are the working arrangements?

1. It is expected that the Service Provider will deliver the major portion of the Services remotely. However, there may be some requirement for the provision of on-site support.

Is security clearance required?

1. All Service Provider personnel (including subcontractors) must:

a. Hold a current security clearance to the minimum Baseline level; and

b. Complete a National Police History Records Check with no adverse findings.

Additional information

Additional terms and conditions

1. The APVMA intends to engage a Service Provider on Terms and Conditions that are substantially in the form of the attached Draft Contract for Services.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate sellers’ technical competence.

Essential skills and experience
  • Demonstrated capacity and capability in delivering managed infrastructure services
  • Demonstrated experience and qualifications in management and delivery of infrastructure and cloud services
  • Demonstrated expertise in managing communication and stakeholder engagement in a managed ICT services environment
  • Indicate any additional value added services that may be offered
Nice-to-have skills and experience

How sellers will be evaluated

How many shortlisted sellers will you evaluate?
7
Proposal criteria
Subject to additional process in addition to this ATM
Cultural fit criteria
N/A
Payment approach
Time and materials
Assessment methods
  • Written proposal
  • Work history
  • Reference
Evaluation weighting

Technical competence
100%

Cultural fit
0%

Price
0%

Seller questions

Seller questions
Seller question Buyer answer
1. With regards to Additional information - The APVMA intends to engage a Service Provider on Terms and Conditions that are substantially in the form of the attached Draft Contract for Services. Can you please provide a copy of the draft contract as it cannot be located in the market place. Additional information (including a Draft Contract) will be provided to Parties that indicate an intent to respond to this ATM Summary

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