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Department of Human Services

Business Case Development for expansion of Single Touch Payroll

Important dates

Opportunity ID
Deadline for asking questions
Friday 20 July 2018 at 6PM (in Canberra)
Closing date for applications
Wednesday 25 July 2018 at 6PM (in Canberra)
Wednesday 18 July 2018


Write a summary of your brief

We are developing a Business Case to improve the collection of income paid to welfare customers through Single Touch Payroll. This would encompass improving data sharing capability between the Australian Taxation Office (ATO) and Department of Human Services (DHS).

What is the latest start date?
How long is the contract?

Through to 31/10/2018

Where can the work take place?
  • Australian Capital Territory
  • Queensland
Who will the specialist work for?
Department of Human Services
Budget range

About the work

Why is the work being done?

You will be responsible for leading the development of a Second Pass Business Case for the Single Touch Payroll expanded data elements. The aim of the business case is to support a whole of government approach to reduce complexities associated with employment income reporting for; customers, business and government. The aim is to improve the customer experience, reduce employer burden and enhance reporting accuracy of income received by welfare customers. STP will enable automated processing, including improving data exchanges with ATO and other parties.

Work on the business case will include close engagement with DHS and DSS to finalise a Second Pass Business case, including:

• Developing and maintaining a schedule to achieve business case submission timeframes

• Engagement on the Technical Design including; High Level Design & Solution Architecture and documenting this

• Identifying key deliverables

• Developing Financial Benefits and Benefits Realisation Plan

• Support the progression of external costings

• Identifying DHS costs including development of resource plan

• Developing stakeholder engagement and communication plan

• Developing change management plan

• Developing risk management plan

• Development of use cases to support business case, in consultation with Subject Matter Experts

• Contribute to the development of a Regulatory Impact Statement

• Undertaking co-design activities with key internal and external stakeholders

The Final Business Case will be completed by the 31 October 2018.

What's the key problem you need to solve?

The Department of Human Services is currently undertaking the Welfare Payment Infrastructure Transformation (WPIT) Programme. The WPIT Programme is taking a whole-of-government approach to progressing the department’s next phase of business-led transformation for welfare payments.

The department is currently seeking to improve the collection, reporting and processing of employment including enhanced data exchanges.

Describe the users and their needs

End users include; claimants, customers and third parties, business and government including; the Australian Taxation Office, Department of Social Services, Department of Jobs and Small Business, Digital Transformation Agency and Department of Veteran Affairs.

Customers want to receive the right payment at the right time and a simple user experience in providing information to government.

Business want to reduce the burden of responding to requests from government in reporting employment income.

Government want to improve the customer experience and improve payment integrity through the receipt of accurate data and automation to provide timely outcomes.

What work has already been done?

First draft of Second Pass Business Case has been finalised which primarily includes DHS input. Further input will be required to support sought through consultation with business and other government agencies.

Who will the work be done with?

Whilst the DHS Single Touch Payroll project is led by the Business Architecture Branch, in the Business Transformation Division of Payments Reform Group, the business case is being led by DSS. You will work with DHS and DSS existing project directors, business subject matter experts, user experience designers, strategic business designers, analysts and Legal teams.

You will collaborate with executives and business area staff, policy and other agencies, including the Australian Taxation Office, Department of Social Services, Department of Jobs and Small Business, Digital Transformation Agency and Department of Veteran Affairs as necessary.

Any additional relevant information?

The objectives are to:

1. Streamline process for customers and DHS staff.

2. Reduce employer burden in responding to requests from government for employment related data.

3. Improve integrity of welfare payments through sharing of employment income information in near real time .

4. Automate the backend processing for welfare payments.

5. Reduce government outlays associated with debt.

What phase is the work in?

Work setup

Where will the work take place?

Canberra or Brisbane

What are the working arrangements?

Blend of on and off-site, as required.

Is security clearance required?

Police Checks and Probity Clearance will also be required for all personnel working on this engagement.

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate sellers’ technical competence.

Essential skills and experience
  • Demonstrated high level experience in business case development in complex and multi-actor (government) policy and service delivery environment
  • Demonstrated deep understanding of digital and user centred design principles and practices
  • Demonstrated data analysis skills to inform development of financial benefits and costings
  • Proven track record of supporting senior executive investment decisions that span organisational boundaries (public and private sector)
  • Proven experience facilitating co-design activities
  • Demonstrated collaboration, presentation and communication skills and ability to work with all stakeholders particularly through periods of uncertainty and large-scale transformation
  • Payroll subject matter expertise is required to inform development of business case
Nice-to-have skills and experience

How sellers will be evaluated

How many shortlisted sellers will you evaluate?
Proposal criteria
  • Approach and methodology
  • Team structure
  • Value for money
Cultural fit criteria
  • Ability to work with both internal and external Senior Executives
  • Transparent and collaborative at all times
  • Outcome focused - aligned to what is important and adds value
Payment approach
Fixed price
Assessment methods
  • Written proposal
  • Work history
  • Reference
Evaluation weighting

Technical competence

Cultural fit


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