Department of Foreign Affairs and Trade

Research and Evaluation of Online Customer Payment Solution Options.

Important dates

Opportunity ID
Deadline for asking questions
Wednesday 18 April 2018 at 6PM (in Canberra)
Closing date for applications
Wednesday 25 April 2018 at 6PM (in Canberra)
Wednesday 11 April 2018


Write a summary of your brief

The Department of Foreign Affairs and Trade has a requirement for an innovative and skilled specialist to undertake analysis and provide advice around the Department’s over the counter and online customer payment solutions.

What is the latest start date?
How long is the contract?

21/05/2018 to 30/06/2018 (6 weeks)

Where can the work take place?
Australian Capital Territory
Who will the specialist work for?
Department of Foreign Affairs and Trade
How much can you spend per day?

About the work

Who will the specialist work with?

The specialist will be working in a program office setting with a team that undertakes a variety of tasks relating to departmental finance initiatives. Candidates must be able to work under minimal supervision.

What will the specialist do?

Review DFAT’s business requirements regarding online customer payments, including ‘tap and go’/EFTPOS and online payments.

Evaluate how an online customer payment solution performed in a limited trial (pilot).

Undertake desk research into online customer payment solutions in a global setting.

Develop an options and recommendations paper around online customer payment solutions.

Apply knowledge of Australian Transactional Banking legislation and associated frameworks relevant to non-corporate Commonwealth entities (NCEs).

Apply knowledge of the Public Governance, Performance and Accountability Act 2013 (PGPA Act).

Any additional relevant information?

The specialist will be the sole SME working on this task, and must have a existing working knowledge of the PGPA Act 2013 and Transaction Banking Legislation.

As this will be a short and focused engagement, existing experience with implementing global online customer payment solutions is essential.

Work setup

Where will the work take place?

Department of Foreign Affairs and Trade.

R.G. Casey Building

John McEwen Crescent Barton

ACT 0221


What are the working arrangements?

Work arrangements are flexible, onsite for face to face meetings.

Is security clearance required?

An NV1 or NV2 Security clearance is not mandatory, but may be useful in carrying out this body of work.

Candidates must be cleared to the Baseline Level.

Additional information

Additional terms and conditions

Candidate must be an Australian Citizen.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate sellers’ technical competence.

Essential skills and experience
  • Have experience with solution evaluation and writing recommendations for senior management.
  • Have knowledge of PGPA Act, Australian Transactional Banking legislation and associated frameworks.
  • Have knowledge of online customer payment solutions, including Credit Cards/EFTPOS and Internet based financial transactions.
Nice-to-have skills and experience
Undertake desk research.

How sellers will be evaluated

How many specialists will you evaluate?
Cultural fit
  • Transparent and collaborative when making decisions
  • Provider of unbiased opinions
Area of expertise
Strategy and policy
How will you verify the specialist is right for the role?
  • Work history
  • Interview
How will you evaluate the specialists?

Technical competence

Cultural fit


Seller questions

Seller questions
Seller question Buyer answer
1. As a SaaS Enterprise Resource Program Panel Panelist (SON3493710), I acknowledge that my company has a conflict of interest in bidding. However, is there a way of registering our details with DFAT so that our solution can be considered as part of this exercise? The conflict of interest you state has not been identified, and until we review your submission we would not be able to determine if there is an actual conflict of interest in relation to this body of work

Interested in this opportunity?

Before you can apply for this opportunity, you need to:

  1. Register to join the Marketplace.
  2. Submit a case study and pricing for Strategy and Policy and check your documents are up-to-date.
  3. Request an assessment of your case study for Strategy and Policy.