This opportunity is closed for applications.

The deadline was Friday 13 April 2018 at 6PM (in Canberra)

Digital Transformation Agency

DTA eSignature proof of concept

Important dates

Opportunity ID: 1176
Deadline for asking questions: Tuesday 10 April 2018 at 6PM (in Canberra)
Closing date for applications: Friday 13 April 2018 at 6PM (in Canberra)
Published: Friday 6 April 2018

Overview

Write a summary of your brief: Australian Government agencies face a number of barriers to implementing eSignature software to replace PDF forms. Agencies do not have a practical understanding of how to move to eSignature software. By testing the process first, the DTA can provide clear advice to remove barriers and help agencies with the transition.
What is the latest start date?: 23 April 2018
How long is the contract?: Two months
Where can the work take place?: Australian Capital Territory
Who will the specialist work for?: Digital Transformation Agency
Budget range: The DTA is open to the payment approach recommended by the vendor.

About the work

Why is the work being done?

The Digital Transformation Agency (DTA) wants to explore and test the process of moving external facing PDF forms to an eSignature software solution using a small sample of documents.

The results of this test will be shared with Australian Government agencies with the aim of reducing barriers to uptake and providing transition advice that makes it simple, clear and fast to do so.

We’re looking for a vendor that provides eSignature software to work with us and other Australian Government agencies to trial the process of moving away from PDF forms.

What's the key problem you need to solve?

Australian Government agencies face a number of barriers to implementing eSignature software to replace PDF forms. Agencies do not have a practical understanding of how to move to eSignature software. By testing the process first, the DTA can provide clear advice to remove barriers and help agencies with the transition.

Describe the users and their needs

There are three types of users that the DTA will be assessing through this proof of concept work:

1. The end user of the current PDF form – the person who currently has to download and fill in the form

2. The government agency transformation team – the staff members who are responsible for digital transformation within the agency

3. The government agency form processing team – the staff members who will be impacted directly by the change to eSignature software.

What work has already been done?

Many government agencies already use eSignature solutions. The DTA will be talking to those agencies as part of this work.

Who will the work be done with?

The successful vendor will be required to work closely with the DTA and other government agencies involved in this work.

Any additional relevant information?

What phase is the work in?

Discovery

Work setup

Where will the work take place?: The Digital Transformation Agency - 50 Marcus Clarke Street, Canberra and at relevant government agencies when required.
What are the working arrangements?: Vendor may be required to meet with the DTA and government agencies, however this can be done via video call if required. All other work can be done at the vendor’s workplace.
Is security clearance required?: Security clearance not required for this phase of the project.

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate sellers’ technical competence.

Essential skills and experience

The vendor must offer eSignature software.
The vendor must offer Australian based data hosting and storage.

Nice-to-have skills and experience

How sellers will be evaluated

How many shortlisted sellers will you evaluate?

Proposal criteria

The vendor must share data with the DTA and help the DTA to calculate the time and therefore costs saved by implementing the software.
The vendor must be flexible and work with 4 different government
The potential seller's relevant experience and performance history
Fitness for purpose of the proposal

Cultural fit criteria

Work as a team with our organisation and other agencies

Payment approach

Capped time and materials

Assessment methods

Written proposal
Case study
Work history
Reference

Evaluation weighting

Technical competence
60%

Cultural fit
20%

Price
20%

Seller questions

Seller questions
Seller question	Buyer answer
1. 1. Are we advised to address all of the assessment criteria (written proposal, case study, work history, reference) in the two skills and experience input boxes? 2. Is the Department seeking an indication of the budget required (at a Rough Order of Magnitude level) for the initial engagement in Tenderer's responses?	1. There is a requirement to provide a short written response to the essential criteria. From here, we will shortlist and then request full proposals from those shortlisted. 2. Yes, an indication of budget required would be fantastic. Again, this is generally requested when we ask for a full proposal from those shortlisted.

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